Customer Service

Sales Service

Plinma attaches great importance to quality management and has established a strict quality assurance system for the entire process of product design, research and development, production, sales and service. Committed to providing excellent products, rapid response to customer needs and order delivery.

Product certification

Establish a quality management system in accordance with ISO13485, FDA, and CE related standards, and obtain relevant certificates provided by certification agencies

Implementation standards

In terms of product standards, products have been tested by internationally renowned third-party product testing agencies such as TUV and SGS.

Management system

Use advanced quality management tools, measurement system analysis, Six Sigma, and 5S management to pursue zero-defect products

SERVICE ANNOUNCEMENT

Service Announcement

Thank you for choosing Plinma products. Please read the instructions carefully before using the product. During the after-sales service period of Plinma, if the product has quality problems during normal use according to the requirements of the instruction manual, please contact the sales representative (return procedure), and  Plinma will provide free maintenance, inspection and other services according to the situation. If the product does not have quality problems or has exceeded the after-sales service period, paid maintenance and repairs will be provided according to the situation. Additional costs such as freight and inspection fees must be borne by the customer.

After-Sales Service

OUR SERVICE